lookfantastic Chinese Site is now offering a 67% discount on selected gift sets in the specials section. Use code: SETS;
Some products may not be included in the promotion; please refer to your shopping cart for eligibility.
The promotion may end at any time.
Ordering Guide:
1. Alipay is accepted. However, please ensure you click "Return to Merchant" after payment until the website page loads and shows a successful order before closing the page. Otherwise, the order may be delayed for several hours before it goes through.
2. Direct shipping carries some risk (it is recommended to avoid popular cities). Do not order too many items or a high total amount in a single purchase; placing multiple smaller orders is safer.
3. This site offers free global shipping for orders over 380 RMB, delivered via EMS. New users can refer to the Basic Overseas Shopping Guide.
4. The return policy for the lookfantastic website has been updated. Please refer to the Latest Return Policy for lookfantastic.
5. Customer service for the Chinese official website is available online daily from 8:00 AM to 12:00 AM (midnight) Beijing time.
6. For customers who place an order on the lookfantastic Chinese site shipped to Mainland China after December 15, 2020, Beijing time, with an order value exceeding 80 GBP or 700 RMB, you can claim a tax subsidy account balance of up to 25 GBP or 220 RMB (account balance can only be used on the aforementioned website). You can log in to the website within 6 months of placing the order to contact customer service to claim it. The account balance is valid for 60 days from the date of claim and will expire automatically.
7. When contacting official website customer service, you must provide and present (i) the order number; (ii) a screenshot of the order including and showing the order amount and order date; (iii) the customs duty paid certificate and handling fee payment certificate to prove your eligibility for the claim.
Tips:
The lookfantastic Chinese official website is the Chinese version of lookfantastic. The products on the site are almost identical to the English site, including promotions and events.