Amazon Global Store is a dedicated overseas shopping zone for Chinese consumers. Products are shipped directly from Amazon sites in the US, Japan, UK, and Germany via direct mail. The page is fully in Chinese, and it supports mainstream Chinese payment methods like Alipay and WeChat Pay, making it the first stop for many cross-border shoppers.
Below, the editor will outline a few key points to note when placing an order on this site, hoping to help those who haven't ordered yet or those who have purchased but haven't noticed related issues.
1. Prime members get free shipping on orders over 200 yuan. Items eligible for free shipping will be marked with "Prime" below them, and further below it will indicate which Amazon site ships the item. A Prime quarterly membership costs 79 yuan, and an annual membership costs 288 yuan.
2. Prepaid customs duties are required at checkout. The number below the price is the total of shipping + taxes. Therefore, when calculating taxes, ensure your order totals over 200 yuan for checkout. Sometimes the tax displayed on the product page may differ from the checkout page; the checkout page is the final reference.
3. When ordering on Amazon Global Store, the orderer's information must match the payer's information. According to regulations from the General Administration of Customs, "Domestic agents of cross-border e-commerce enterprises shall review the authenticity of transactions and consumer (orderer) identity information and bear corresponding responsibilities. If identity information has not been certified by national authorities or their authorized agencies, the orderer and payer must be the same person."
4. When shopping on Amazon Global Store, after placing an order, you will enter the payment method selection page, then proceed to the ID submission page. On the ID submission page, you need to add "Payer ID information," ensuring the submitted ID matches the payer's information.
5. When using the web or mobile app, if the system detects a mismatch between the orderer and payer information after you place an order, you will receive an SMS/email notification to update it. There will also be a text reminder on your "My Orders" page. Update the orderer's ID information to match the payer's as required, and the product will ship normally.
6. Products generally ship within 1-2 days and arrive within 7-15 days. If there is a significant delay in shipping, it is recommended to contact customer service to check what the issue might be.
7. If you want to cancel an order, it must be done before shipment. After shipment, only returns are possible, and return shipping costs are very high. Be sure to carefully review product details, such as shoe sizes, before ordering. For any non-product-related reasons for returns on Global Store purchases, the buyer bears the shipping costs, which are typically over a hundred yuan.
8. When purchasing electrical appliances, check the voltage requirements. If unsure, consult customer service. Generally, small appliances from Japan and the US require a voltage transformer, while those from Amazon Germany and Amazon UK only need a plug adapter.
9. The site's biggest annual events are Prime Day in July (postponed to September due to the pandemic) and the Double 11 promotion in November. Before these promotions, there is usually a half-price offer on Prime quarterly memberships. This offer is for users who are not currently in a membership period and cannot be used for renewals. Plan your Prime membership end date accordingly.
10. The single transaction limit for cross-border e-commerce retail imports is 5,000 yuan, and the annual personal transaction limit is 26,000 yuan. When purchasing multiple items on Amazon Global Store, adhere to the principle of "personal use, reasonable quantity" and ensure you do not exceed this limit.
Amazon Global Store differs from other overseas shopping sites. It is essentially a Chinese website, so it is more closely tied to Chinese holidays. Events like 618 and Double 11 are becoming increasingly significant, similar to domestic platforms. There are weekly promotions, and occasionally ultra-low-priced products. Stay tuned to this site's deals for timely updates on good discounts.