Backcountry is a well-known and popular outdoor gear website for overseas shopping in the US. It is also favored by overseas shopping enthusiasts in China. Backcountry is an online shopping site dedicated to providing equipment for outdoor sports enthusiasts. It features nearly 250 well-known brands, a wide range of products, frequent discounts, and brands such as The North Face, Black Diamond, Petzl, Mountain Hardwear, ARC'TERYX, and Salomon. This article mainly explains the overseas ordering tutorial for the Backcountry US official website, as well as customer service related notes.
1. Backcountry US Official Website Ordering Tutorial
1. Open the official website
Backcountry US official website URL: https://www.backcountry.com/
2. Click the horizontal line menu in the top left corner, you will see the account person ICON, click directly
3. After the login box pops up, users with an existing account and password can directly enter their information to log in. Users without an account can click below to register.
4. Simply fill in your name, password, and other information to register.
5. After completion, return to the homepage or directly search for your favorite brand/product in the search bar, and add it to the shopping cart.
6. View the order information in the shopping cart. If you have a discount code, you can use it here to get a discount.
7. Next, proceed to checkout. First, you need to fill in the billing address information (consistent with the subsequent shipping address. This is different from other merchants, but both require an address).
Then scroll down to see the shipping address. It is checked by default to be the same as the billing address. If different, uncheck it and fill in the details, then select the shipping method.
Finally, proceed to the payment stage. If you didn't use a discount or gift card earlier, you can fill it in here again to get a discount. Then fill in your credit card number, security code, and other information to submit the order. You can also use PayPal to pay. After completion, wait for the package to be shipped to your freight forwarder, pay the forwarding fee, and it will be on its way.
8. If you encounter an order issue after purchase and need to contact online customer service, you can see the word "CHAT" at the top of the page. This is their online customer service, but you need to use a scientific internet access method to see this online customer service option; otherwise, you won't find it.
2. Backcountry US Official Website Overseas Shopping Notes
※ Payment methods support PayPal and dual-currency credit cards.
※ Supports freight forwarding addresses. Some products can be shipped directly (there will be a prompt when selecting the shipping country), but it is recommended to use a freight forwarder.
※ Free shipping within the US for orders over $50.
※ New users get a 15% discount on their first order. Claim it via email after registration.
※ The website is relatively friendly for overseas shopping, supporting international credit cards and freight forwarding.
※ The online customer service option "CHAT NOW" is only visible after using scientific internet access; otherwise, it cannot be viewed.
※ The billing address can be the same as the US freight forwarding address.
※ When filling in the address during checkout, note that you can select "other-china" in the country option. If the purchased product does not support direct shipping, you will be prompted that the product cannot be shipped to the following address. If direct shipping is possible, related costs such as tariffs will be shown.
Outdoor equipment on Backcountry is very comprehensive and affordable. There is a "china" option in the website's list of countries supporting international shipping, so they do support direct shipping to China, but not all products support direct shipping to China!
3. Backcountry Official Website Customer Service Information
1. US/CA Customer Service Phone: 1.800.409.4502
2. UK Customer Service Phone: 08-082344940
3. International Customer Service Phone: 801-973-4553
4. Fax Number: 1.801.746.7581
5. Official Email:
6. Online Customer Service: After using scientific internet access, you can see "