Farfetch is a destination for online luxury shopping for women and men since the early 2000s. This premier platform provides the best way for those far from luxury boutiques to find high-end brands.
In this article, we will share everything about the Farfetch platform, including how to initiate returns and related matters when shopping.
The Farfetch official website entry is: https://www.farfetch.com/
What kind of platform is Farfetch?
Farfetch is an online luxury fashion retail platform that sells products from over 700 boutiques and more than 3500 brands worldwide. Founded by Portuguese entrepreneur José Neves in 2007, Farfetch has grown into one of the world's leading luxury fashion platforms.
In its early stages, Farfetch grew rapidly by relying on boutiques and brands to fulfill orders. Today, Farfetch offers partners the choice to fulfill orders independently or use Farfetch's logistics services.
Farfetch has a wide selection including clothing, shoes, bags, and home goods from some of the world's most prestigious boutiques in Asia, Europe, and North America. Additionally, Farfetch owns its own fashion brand "There Was One", with products covering categories like apparel, accessories, and activewear.
Overall, Farfetch is a well-known online shopping store providing high-end products to customers from 190 countries.
Is it safe to shop on Farfetch?
Farfetch is a legitimate company listed on the New York Stock Exchange. They offer a compliant return policy, and regular shoppers know it is a trustworthy shopping platform.
The Farfetch official website has over 10 million app downloads and 35 million website visits, providing secure payments, reliable support, and free returns for all orders.
So buying from Farfetch is 100% safe, as they offer free returns on all orders within 14 days of delivery. Once Farfetch receives your return package, they initiate the refund process within six days. Furthermore, Farfetch ensures the security of your personal and payment information through SSL encryption.
Farfetch ships orders within two business days. If you live in major metropolitan cities like London, New York, or Paris and place an order before 11 AM, you can receive it the same business day. Farfetch also provides estimated shipping times and tracking numbers after shipment, allowing you to monitor your order's progress at any time.
What products does Farfetch mainly sell?
Farfetch sells over 100,000 new and pre-owned items for women, men, and children from popular brands like Alexander McQueen and Gucci on its online store.
Here are some product categories you can find on Farfetch:
- Activewear
- Bags
- Bath Products
- Beachwear
- Belts
- Bridal Wear
- Coats
- Collectibles
- Dresses
- Fine Jewelry
- Formal Wear
- Fragrance
- Furniture
- Gloves
- Hats
- Home Accessories
- Intimates
- Shoes
- Sunglasses
- Tops
- Watches
Farfetch's clothing collections, shoes, and bags are very popular. In addition to new items, Farfetch lists pre-owned goods in categories such as accessories, bags, jewelry, and clothing.
According to some user reviews, the product quality is excellent. However, Farfetch has also faced criticism for its packaging. Additionally, product pages lack customer reviews, a feature that helps make better purchasing decisions, so you may need to rely on your own judgment or explore product feedback on community forums before buying Farfetch products.
How to place an order on the Farfetch official website?
Here is a simple guide to shopping on the Farfetch official website:
1. Create an Account
To create a Farfetch account, visit their homepage and click the person icon in the top right corner.
Registration options include email, phone number, or third-party login via Google, Apple, or Facebook. After registration, Farfetch will send an account activation link for confirmation.
2. Shopping Method
You can actually shop on Farfetch without an account, but having one offers some advantages. Once you create an account, you automatically become a Bronze member and gain access to the Farfetch Points program.
Your spending amount within a year determines your tier: Bronze, Silver, Gold, Platinum, or Private VIP.
You will also receive a 10% discount on your first order. Additionally, you can save favorite items to a wishlist, and your cart contents are saved, giving you more time before finalizing an order.
What is the Farfetch shipping period?
Delivery times for orders from the Farfetch official website vary between two and seven days, depending on the country and delivery method.
At checkout, Farfetch provides an estimated shipping time for each product, and you can also choose from the following shipping options:
- F90 Express: Available in select cities like London and Paris, ensuring delivery within 90 minutes of placing the order.
- Same Day Delivery: Available in select cities like Miami and Shanghai, with delivery on the same day for orders placed before 11 AM.
- Standard Shipping: This method takes two to six days.
- Express Shipping: Customers in most of Europe and the US can receive goods within two to five days, while other regions typically receive orders within three to seven days.
Depending on your location, couriers like DHL, UPS, FedEx, TNT, or DPD handle your order delivery.
Farfetch also offers free shipping for orders over a certain amount in specific locations:
- United States: $200
- China: 2500 RMB
- Hong Kong, Macau: 3000 HKD
- Taiwan: 10000 TWD
- CIS Countries: $430
What is Farfetch's return policy?
Farfetch's return policy allows you to return items within 14 days of delivery for a refund. This policy does not cover customized items or pre-owned goods. For customers paying with cryptocurrency, items can be returned within 30 days of the order date.
Farfetch recommends booking a return collection service within seven days of delivery to ensure the package reaches their warehouse or partner boutique within the 14-day timeframe.
Here is the Farfetch return process:
- Log into your account and navigate to the "Orders and Returns" page.
- Find the order you want to return and click "Return Items".
- Initiate the return process by selecting each item and your reason for return.
After receiving your return package, Farfetch will process the refund within six days. Depending on your payment provider, the refund may take up to 14 days to appear in your account.
Farfetch offers two return methods:
- Free Return Shipping: Arrange a courier pickup by providing your address.
- Self-Drop Off: Choose to drop off the package yourself at a Farfetch partner boutique or courier location.
Depending on your location, Farfetch offers one or both of these return options.
Do I need to pay duties and taxes on Farfetch orders?
Farfetch offers Delivery Duty Paid (DDP) service for most countries, meaning all applicable duties and taxes are included in the final order price. Customers will have no additional charges upon delivery.
If you choose a Delivery at Place (DAP) destination, the amount you pay Farfetch will not include import duties and sales tax. As the recipient, you will be responsible for settling these fees directly with the courier for customs clearance upon arrival.
For US customers, Farfetch does not use tax or collect sales tax in all states. Depending on your state's tax policy, your purchase may be subject to sales or use tax.
What payment methods does Farfetch support?
Farfetch accepts major credit cards and reliable providers like Klarna and PayPal.
Here is a list of global payment methods you can use for Farfetch orders:
- Afterpay (Australia and US only)
- Alipay (Canada, China, Hong Kong, Macau, and US only)
- American Express
- Apple Pay
- Boleto (Brazil only)
- Cryptocurrency
- Diners
- Discover
- HB Pay (China and Hong Kong only)
- iDEAL (Netherlands only)
- JCB
- JDpay (China only)
- Klarna (Austria, Belgium, Germany, Switzerland, UK, and US only)
- Maestro
- Mastercard
- PayPal
- UnionPay
- Visa
- WeChat Pay (China, Hong Kong, and Macau only)
Are Farfetch products overpriced?
Based on some promotions, Farfetch's pricing is reasonable and often more favorable than traditional retail prices.
Farfetch does not own the products they sell nor operate physical stores, allowing them to pass cost savings on to you. Additionally, many brands fulfill Farfetch orders themselves.
Not having to maintain large inventories helps Farfetch keep its competitive prices. Furthermore, Farfetch offers pre-owned items, which are often priced much lower than the original retail price.
Overall, Farfetch is an excellent choice for shoppers seeking luxury fashion items at competitive price points.
What are the advantages and disadvantages of Farfetch?
Farfetch offers a wide range of luxury collections including men's, women's, and children's clothing at competitive prices, with free returns on all orders. However, Farfetch also has some drawbacks, such as slow customer service response times and a short return window.
Here are the pros and cons of Farfetch:
Farfetch Advantages
- Extensive Collection: Farfetch has an impressive selection of designers and products.
- Different Shipping Options: Besides standard and express delivery, Farfetch offers shipping options like 90-minute, same-day, and next-day delivery.
- User-Friendly Interface: The platform's intuitive design ensures easy account creation and a smooth shopping experience.
- Free Returns: Farfetch covers return shipping costs for all orders, simplifying the return process.
Farfetch Disadvantages
- Customer Service: Email-based customer service response times can be slow, often taking 12 to 24 hours to resolve basic issues.
- No Reviews: Unlike most online stores, Farfetch lacks an option for customers to leave product reviews. This means you cannot view customer images or feedback before purchasing.
- Short Return Window: Farfetch requires returned items to reach their warehouse within 14 days of receipt. This can be problematic for customers living in remote or distant areas.
User suggestions for Farfetch:
- Short Return Window: Farfetch's 14-day return window may be too short for some customers. It is recommended to carefully read the return policy before purchasing and ensure items are in good condition before returning. If you live in a remote area, you may need extra time to process returns.
- Slow Customer Support: Customers have expressed dissatisfaction with Farfetch's slow customer support response times. This should be considered before placing an order, especially for complex or urgent orders. You can try contacting customer support earlier on weekdays for a faster response.
- Multiple Deliveries for a Single Order: Some customers have expressed frustration with receiving multiple deliveries for a single order. This is because Farfetch's business model is similar to Amazon, where many brands handle inventory and order shipping directly. To avoid multiple deliveries, it