Lookfantastic Chinese website customer service has made improvements in the following areas:
1. Easier return and refund policy:
The return and refund process is now simpler and faster. After contacting customer service to arrange a return shipment, users no longer need to wait for the returned items to arrive at the UK warehouse. As long as the China Post EMS system confirms the items are in transit, the website can process the refund.
To confirm whether the items are in transit, follow these steps: Go to the China Post mail tracking query system (website link: http://yjcx.chinapost.com.cn/qps/yjcx), enter the 13-digit return tracking number starting with EK, and check the latest shipping status.
If the tracking shows "Handed over to airline for transport" and there is no "Returned by security check" status within the next 10 days, the website will confirm the return package is in transit.
2. More localized customer service hours:
Customer service for the Chinese official website is available online daily from 8:00 AM to 12:00 AM (midnight) Beijing time.
3. Average response time reduced from 48 hours to 10-24 hours: There may be slight delays during weekends and major sales events.