As the domestic cross-border online shopping market continues to expand, shoppers are essentially buying from all over the world. Australia's cross-border market was exceptionally active in 2015, with many in China recognizing the high quality of Australian products. Milk powder, health supplements, and skincare products from Australia and New Zealand are all excellent choices. Today, Qiqi Jun shares a guide for shopping on the New Zealand health product website HealthPost.
Website Introduction
New Zealand has a temperate maritime climate and a beautiful environment. Its health products are also very famous, with many organic products loved by people worldwide. As New Zealand's largest natural health product website, HealthPost mainly sells New Zealand-origin health supplements, New Zealand honey, New Zealand milk powder, and New Zealand colostrum, as well as natural personal care products. HealthPost has over 85 employees, most of whom work at the headquarters in Golden Bay, with the rest at the New Lynn office in Auckland. Currently, HealthPost has launched expansion projects targeting the Chinese market and has established a dedicated market development department in China. Therefore, we can see extensive Chinese introductions and customer service information, which might make one wonder if this is a website run by Chinese people. To be precise, HealthPost is still a reliable, authentic New Zealand company, and its products come from New Zealand.
Website Cross-border Shopping Information Summary
[Shipping & Freight] Can be shipped directly to China, or you can use a New Zealand forwarding address. First weight is 10 NZD per kg, additional weight is 5 NZD per kg.
[Payment Methods] Accepts Alipay, Visa, Mastercard credit cards, and PayPal payments. Also accepts New Zealand online banking payments.
[Customs Duties] Friends who often shop from Europe and the US have definitely experienced being questioned by customs, asked to present various documents and explanations, or even directly taxed. The editor can say: packages sent by HealthPost to China with a value under 1000 RMB will not be taxed, and the possibility of being taxed for items over 1000 RMB is also very, very small!
Website Ordering Process
1. First, go to the HealthPost official website https://www.healthpost.co.nz and choose the products you like. How to find products on the HealthPost website:
See the "Search" at the top of our webpage? Enter the product's English name to the right of the magnifying glass, and the system will automatically display product suggestions. Click to enter the product page.
2. Registered friends click "SIGN IN" (login) in the top right corner. Unregistered friends click "REGISTER" (register). The legendary 5 NZD reward for new user registration is on the registration page~ Already registered users can directly Sign In;
3. On the registration page, information other than email address and password can be filled in Chinese. Check "Join our newsletter" to get a 5 NZD cash reward;
4. On the product page, enter the quantity you want to buy and add it to the shopping cart;
If you see "out of stock" information on the product page you want to buy, you can choose "Get notified when in stock". The system will email you as soon as the product is back in stock.
Out-of-stock products usually become available within a few hours to a few days, please be patient~
5. After adding all products to the shopping cart, go to the cart and choose to checkout;
6. On the checkout page, for Delivery direct to China, there are two options. One is Airmail (surface mail), untrackable, first kg 5 NZD (approx. 20 RMB), additional weight 10 NZD per kg (approx. 40 RMB), delivery in 5-15 working days. The second is EMS express, trackable, first weight 10 NZD (approx. 40 RMB), additional weight 5 NZD per kg (approx. 20 RMB), delivery in 3-8 working days. The new webpage supports Chinese input. Not providing Chinese contact information may cause package loss, so please be sure to fill in the recipient's name and address in Chinese, and enter the contact phone number in the "delivery instructions" section (see image below).
If you selected "Join Newsletter" earlier, you should see the "use my reward points" option in the middle column – check it to get the 5 NZD new user registration reward;
7. Click Alipay/Alipay to checkout, patiently wait for the page to refresh automatically, and then you will enter the Alipay page. Note: Be patient during this process and do not click the browser's back button!
Successfully redirected to the Alipay page, doesn't it feel familiar?
After Alipay checkout is complete, you will be redirected back to the HealthPost page showing payment successful. You will also receive an order confirmation email. We will ship the same day or the next day, and will also email you to inform you that the package has been shipped along with the tracking number.
Note: Any issues during the ordering process, such as pages not loading or not reaching the Alipay page, are generally browser or computer problems. Try changing your browser, or if that doesn't work, switch to a different computer or phone. This usually solves the problem.
Important Notes
1. Passwords have a length limit of 6-12 characters.
2. The shipping address must include a street number, as they are concerned you might not receive the package otherwise.
3. Regardless of the shipping method chosen, send an email to
4. When contacting customer service, it is recommended to use email. This way, you can take your time to figure out how to express any issues, especially when attaching your Chinese address, making it easier to check for errors. They reply quickly on working days.
5. When emailing your Chinese address, it's best to also include the English address to make it easier for them to print everything together.
6. If you place a wrong order and need to modify or cancel it, you cannot do it yourself. You must contact customer service promptly; they are very accommodating~