For outdoor enthusiasts, having good outdoor gear can greatly enhance your journey. Mountain Hardwear, abbreviated as MHW, is an outdoor brand from the United States, founded in 1993 in California. Its main products include various outdoor apparel, equipment, and backpack series, known for top-tier materials, innovative design, exquisite craftsmanship, and superior tailoring, aiming to help people explore the joy of the outdoors. If you love exploring nature and feeling the charm of life, this guide to ordering from the Mountain Hardwear US official website is perfect for you! Interested friends can click to bookmark.
1. First, open the Mountain Hardwear US official website
Mountain Hardwear US official website entrance: https://www.mountainhardwear.com
2. Then click the menu in the upper right corner, scroll down and find LOGIN to log into your account
3. Users with an existing account can log in directly by entering their username and password. Users who haven't registered can scroll down and click create account to register.
Enter registration information to create an account. It is recommended to join as an ER member.
4. After registering, return to the official website, select your desired products and add them to the shopping cart. Then go to the shopping cart to view the order. At this point, you can enter a promo code to get a discounted price.
5. Then enter the page for filling in the shipping address. Since the official website does not support direct shipping, you can directly fill in the forwarding address prepared in advance.
6. After that, proceed to the payment stage. The official website supports VISA, American Express, Mastercard, and PayPal payments. Let's take credit card payment as an example. Fill in the information completely, confirm it is correct, and submit the order.
7. Generally, after placing an order, you will receive an order confirmation email and a shipping email from the Mountain Hardwear US official website within 1 business day. Orders within the US will be delivered within 2-7 business days. At that time, you can take the tracking number to the forwarding company to pre-declare the package. After the package arrives at the forwarding company, submit the forwarding order, pay the shipping fee, and wait for the package to be shipped out and received. If you have any questions during the shopping process, you can contact customer service at the bottom of the website homepage.
Other notes for the Mountain Hardwear US official website:
1. The official website does not support direct shipping to China; you must use a forwarding address to place orders.
2. Standard shipping within the US costs $6. Joining as an ER member waives the shipping fee.
3. Delivery within the US is completed within 2-7 business days.
4. Returns and refunds are supported within 60 days of placing the order. The items must be kept in their original condition. Refunds will be processed to the original payment method within 7-10 business days after the website receives the return.
5. Sizing on the Mountain Hardwear US official website differs somewhat from domestic sizing. It is recommended to try on the items at a domestic store before purchasing on the official website.
6. Orders cannot be modified after placement. You can only contact customer service for returns/repurchases.
7. Phone customer service: (877) 927 - 5649