1. Lookfantastic (abbreviated as LF), part of the UK's largest e-commerce retail group The Hut, is the UK's most successful online retailer of high-end hair and beauty products. Its main brands include Kerastase, Jurlique, Estee Lauder, Lancome, Shiseido, Elizabeth Arden, La Roche-Posay, and many other top international brands, ensuring reliable quality and reputation.
[Store Address]
LF English Site: https://www.lookfantastic.com
LF Chinese Site: https://www.lookfantastic.cn
[Payment Methods] There are many payment options, including the commonly used Alipay, as well as Visa, Master, Paypal, and UnionPay.
[Direct Shipping] The free shipping threshold is very low. Orders over ￡40 qualify for free direct shipping to China via EMS international logistics.
The products on the Chinese and English versions are basically the same. The Chinese site also ships from the UK, but the discounts may differ. Just compare prices when you shop and buy from wherever is cheaper.
2. Hqhair (abbreviated as HQ): A beauty and skincare website under the UK's famous online retail company The Hut Group. It offers a wide range of products, including popular items like Nars, Urban Decay, Egyptian Magic, Moroccanoil, GlamGlow, Luna cleansing devices, and more.
[Store Address] https://www.hqhair.com
[Payment Methods] Visa, Paypal, Mastercard, Alipay
[Direct Shipping] Free direct shipping on orders over ￡40. Orders under ￡40 have a delivery fee of ￡7.99, shipped via EMS international logistics.
3. Mankind (abbreviated as MK): UK e-tailer Mankind is primarily a skincare website targeting male users, but it also carries many women's skincare products. Brands like Aesop, Perricone MD, and other cosmeceutical brands are quite comprehensive. If you can't think of a gift for your boyfriend, this site is a great place to find inspiration.
[Store Address] https://www.mankind.co.uk
[Payment Methods] Visa, Paypal, Alipay, etc.
[Direct Shipping] Free direct shipping on orders over ￡40. Orders under ￡40 have a delivery fee of ￡7.99, shipped via EMS international logistics.
4. Beauty expert (abbreviated as BE): A skincare retailer under the UK's largest e-commerce retail group The Hut. It features organic brands like Jurlique, EVE LOM, and offers some of the lowest prices in Europe for brands like Aesop.
[Store Address] https://www.beautyexpert.com
[Payment Methods] Visa, Mastercard, Alipay, etc.
[Direct Shipping] Free direct shipping on orders over ￡40. Orders under ￡40 have a delivery fee of ￡7.99, shipped via EMS international logistics.
The payment methods and free shipping thresholds for these THE HUT group websites are mostly the same, so the shopping process is essentially identical. Using Lookfantastic as an example (the steps for other sites are the same or similar), here is a detailed demonstration of the registration and shopping guide purchase process.
Step 1: Registration.
Click "sign in" in the top left corner. Then, new users click "CONTINUE" under "NEW CUSTOMERS" to enter the registration page. Fill in your account information as required. You can use your real name or a made-up one, whatever makes you happy.
After successful registration, you will be taken to your personal account page.
Step 2: Purchase.
Select the item you want to buy, click "BUY NOW" to add it to your cart! Click "VIEW BASKET" to check your cart. When you're ready, proceed to checkout. PS: Beauty sites under the HUT group offer free global shipping on orders over ￡40.
Step 3: Checkout.
After entering the checkout page, don't forget to enter your promo code, then click "Checkout Securely Now" to proceed!
Note: Promo codes, discount codes, and gift promotions change frequently. To find out the specific discount codes, just keep an eye on the updates on the Bacaocao website.
Step 4: Fill in the address.
(1) The website now supports entering addresses in Chinese! Shopping is more convenient! Province/City/District only needs to be written once. Make sure to use your real name for the recipient! Don't forget to fill in your phone number so the courier can contact you.
(2) There is only one delivery method, which is pre-selected by the site: traceable international delivery service. The estimated delivery days are for reference only and are not guaranteed.
(3) Multiple payment methods are available. The most convenient is probably Alipay, which allows you to complete payment with a simple scan.
Important: After successful Alipay payment, do not close the page immediately. Be sure to click "Return to Merchant" and wait until the website page shows the order as successful before closing the page. Otherwise, the order may be delayed by several hours before it is confirmed.
Step 5: Order Tracking.
After placing the order, it usually takes a day or two for the site to ship it. When shipped, the site will email you the tracking number and a link. Open the link in the email to see the tracking information.
The website linked in the email can only track the package from the UK to Chinese customs. Once it clears customs, tracking is no longer available.
After arriving in China, the package is handed over to EMS for delivery. Check the "Details" section of the tracking link mentioned earlier. The tracking number starting with "HUT" is the EMS tracking number.
That's it! The overseas shopping steps are complete. Just wait for your delivery! To check your orders, log in to MY ACCOUNT.
Regarding Customs Duties:
According to the latest official news from LookFantastic, if a package is taxed, Look Fantastic will compensate up to ￡30 for your next purchase, with no expiration date!
Since skincare product tax rates are typically around 50%, it is recommended to keep individual orders under ￡60. If you need to buy many items, split them into multiple packages to reduce the risk of being taxed.
Regarding Customer Service:
1. Send a direct message to @Lookfantastic官网. All Weibo direct messages are replied to in the order received. If you don't have a new issue, please don't leave duplicate messages to avoid omissions and delays. Be sure to provide your 8-digit numeric order number and specific issue.
2. You can also send an internal site message, which is the fastest method. No matter which site you bought from, as long as it's a THE HUT group site, you can send an internal message. Just find the "contact us" button under your order and leave a message in Chinese!
FAQ: Alipay deducted the payment, but the purchased items are still in the shopping cart. What should I do?
This situation is usually caused by one of the following reasons:
1. Not waiting for the website to redirect back to the original page after Alipay payment.
2. Using the Alipay mobile app to pay.
3. Using Alipay's "Intimate Pay" or having someone else pay on your behalf.
4. Not paying immediately at checkout, but logging into Alipay to pay several hours later.
If this happens, please wait patiently for 24 hours. If you still don't see the order after 2-3 days, contact customer service for a refund.